first_imgairline cancellation feesChoice CHOICE is calling for an overhaul of the way airlines deal with customers after an extensive investigation into the industry revealed systemic breaches of the Australian Consumer Law (ACL), including widespread use of “no refund” signs, excessive cancellation fees and a lack of compensation for airlines’ mistakes.“From repeatedly informing travellers they do not have a right to a refund to charging sky-high cancellation fees, our domestic airlines have been flying below the radar when it comes to consumer protection,” said CHOICE Director of Campaigns, Communications and Content Matt Levey.“Businesses across the country are banned from making blanket ‘no refund’ claims, but the airlines do so blatantly when selling tickets.“Under the Australian Consumer Law, you have a right to a refund no matter how many times an airline lands you with a no refund message as you make your way through an online checkout,” said Levey.The CHOICE report Fare Play? Terms and conditions in Australia’s Airline Industry identifies systemic breaches of ACL by the domestic airlines, revealing excessive cancellation fees, a lack of redress when flights are delayed and cancelled, and other unfair terms and conditions as the norm.“The ACCC’s guidance to travel providers says cancellation fees should be reasonable and reflect the actual costs to the business, with fair deposits generally 10% of the total cost. When a consumer can’t or chooses not to travel they can lose up to 100% of the fare, even there is ample time to re-sell the seat.“Particularly unfair are ‘no show’ clauses, that allow airlines to unilaterally cancel your tickets on multiple flights if you are unfortunate enough to miss a leg of your journey. These clauses have been banned in other countries such as Germany and Spain and it’s high time our domestic airlines put an end to the practice,” Levey said.CHOICE is calling for:The airlines to immediately remove  “no refund” signs from their online checkoutsThe airlines to immediately remove “no show” clauses from their contractsThe ACCC to take action against any airline breaching Australian Consumer Lawlast_img read more

first_imgAir Tahiti Nui has unveiled the striking look of its Tahitian Dreamliner, with the design and colours inspired by the beauty and richness of the Polynesian islands.The first images of the new Tahitian Dreamliner livery show a design that centres around the blues that Tahiti is synonymous with, Air Tahiti Nui’s trademark tiare flower and a tattoo pattern representing a story of Tahiti and its people. In a further nod to its Polynesian roots, the airline revealed the secret message that will form when the new Boeing fleet is complete. When the airline has received all four Dreamliners by September 2019, their registration codes will join together to say ‘the warrior (TOA) going forward (MUA) in the great (NUI) canoe (VAA)’.The livery and cabin design of the airline’s new fleet of B787-9s was unveiled in Tahiti last week in front of hundreds of guests including French Polynesia President Edouard Fritch and Boeing Commercial Airplanes Senior Vice President Dinesh Keskar. Air Tahiti NuiairlinesDreamlinerTahitilast_img read more

first_imgThe AUD$200 million The Westin Brisbane will open its doors on 8 November 2018 with 229 guest rooms, four dining outlets, health and wellness offerings and resort-style facilities all in the Brisbane CBD. The hotel is part of a mixed-use development called Mary Lane, which will offer an array of vibrant dining venues and stylish residences, in the heart of the central business district. Part of Marriott International, The Westin Brisbane has a prime location within walking distance of the Queen Street Mall, Eagle Street Pier, the Botanic Gardens and the South Bank Parklands and arts precinct.“Brisbane has emerged as a sophisticated and vibrant city and The Westin Brisbane will be a welcome addition to the fabric of the city,” said Brad Mercer, General Manager, The Westin Brisbane. “The hotel will be well positioned to service the influx of both domestic and international travellers seeking a hotel that focuses on health and well-being, whilst providing a level of style and elegance synonymous with the Westin brand.” hotelsMarriott InternationalThe Westin Brisbanelast_img read more

first_imgApartheidMandela My Life: The Official ExhibitionMelbourneMelbourne MuseumNelson MandelaSouth AfricaSouth African historyThe Mandela Foundation Opened on 22 September at the Melbourne Museum and running until 3 March, 2019 is a collaborative exhibition of the former South African President titled Mandela My Life: The Official Exhibition.Visitors will have the chance to examine the extraordinary personal life of Nelson Mandela. Produced by iEC Exhibitions, TEG Live and Museums Victoria, in full collaboration with The Nelson Mandela Foundation of South Africa, this brand-new world class exhibition has opened exclusively in Melbourne before embarking on a five-year world-wide tour from 2019.The expertly curated exhibition will feature the most comprehensive collection of original artefacts, documents, personal items and artworks ever to be shown outside of South Africa. With more than 200 artefacts from The Nelson Mandela Foundation and Nelson Mandela’s private collection, this official exhibition has been curated across 10 galleries in the Touring Hall at Melbourne Museum, guiding visitors through a multi-sensory and interactive display.Highlights of the exhibition include:The moment Mandela puts apartheid on trial, through an original sound recording of his Trial speech in 1964, accompanied by a powerful new film piece placing visitors in the courtroom as he delivers his speech.A seven-metre long scenic projection of Mandela’s childhood journey and his family.Personal photographs of Mandela with his first wife Evelyn and their children, and his second marriage to Winnie.His covert operations when he was dubbed the Black Pimpernel. The earliest known film footage of Mandela during a break in the Treason Trial is displayed in this gallery.Mandela’s life in prison highlighted through film and photographs of the isolated prison at Robben Island. Letters between Mandela and his family and audio of Mandela personally recounting his experiences provide an insight into the emotional impact of his long imprisonment.See and hear the events of Mandela’s first day of freedom on 11 February 1990 when he was released from Victor Verster prison. A wall of film, images and sound shows the progression of Mandela from that very first day, to his election and inauguration as South Africa’s first democratically elected President.Mandela’s Presidency as shown through film, photographs and objects. His original appointments diary from 1997 will be displayed, along with mementos of his inauguration in 1994.Original chairs from Mandela’s post Presidential office at his Foundation in Johannesburg in which he met and talked with many of the hundreds of world leaders, celebrities and people who sought him out during his retirement. A selection of some of Mandela’s favourite original ‘Madiba Shirts’, the colourful patterned shirts he became famous for wearing, will also be on display. Included in this gallery is the boxing glove signed and gifted by Muhammad Ali to Mandela, who was an avid boxing fan and met Ali several times after 1990.Sixteen original artworks by acclaimed South African artist, John Meyer, are on display with each depicting an event or theme of Mandela’s life as imagined by the artist.Mandela My Life: The Official Exhibition22 September 2018 – 3 March 2019
Melbourne Museum11 Nicholson StreetCarlton, VIC.Tickets are on sale now at ticketek.com.au.Opening image credit: Keith Bernstein. last_img read more

first_imgAir New Zealandairlinesstrike Air New Zealand has issued the following update re negotiations with aircraft maintenance workers who have served two tranches of strike notices covering 21, 22 and 23 December, 2018.The airline will today enter its third day of negotiations with unions Aviation and Marine Engineers Association (AMEA) and E tū.Air New Zealand General Manager Customer Experience Anita Hawthorne says the airline will do all it can to get customers where they need to be this Christmas.“We know customers are very concerned about their travel plans at this important time of the year and unfortunately we are not in a position to provide certainty at this time.“We would like to reassure customers that we remain committed to mediation with unions and we are still hopeful of reaching a resolution which sees strike action averted.“We are working on contingency plans to keep our flights moving the best we can if, as a worst-case scenario, strike action should go ahead – unfortunately some disruption would be inevitable though.”At this stage no flight delays or cancellations are in place for the days of the proposed strikes and normal fare conditions remain.Customers are advised to sign up to Air New Zealand travel alerts and ensure their contact information is in their booking to receive latest flight information. Customers are also advised to avoid calling the airline’s contact centre for information about the strike action as staff currently have no further updates to share.last_img read more